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Refund Policy

EDIX aims to keep payment and booking processes clear and reliable. Refunds are considered in the situations described below and remain subject to verification.

01

Refund Policy

EDIX aims to keep payment and booking processes clear and reliable. Refunds are considered in the situations described below and remain subject to verification.

02

Technical Payment Failure

If a payment is deducted successfully but the corresponding order or booking is not confirmed due to a technical issue, the amount will be refunded after verification.

Refunds in such cases are subject to verification of the payment and booking status.

03

Refund Processing

Approved refunds, wherever applicable, will be processed to the original payment source within 7–10 business days, subject to banking and payment gateway timelines.

04

Non-Refundable Services

Refunds will not be applicable for services already delivered unless otherwise agreed in writing.

Once a workshop, training session, or event has been conducted, the payment is non-refundable.

05

Duplicate Payments

Any duplicate payment made by mistake will be refunded after verification.

06

Cancellation & Institutional Bookings

Institutional bookings may be cancelled by informing EDIX in writing. Any applicable cancellation terms shall be governed by the quotation or agreement accepted by both parties.

Once a workshop, training session, or event has been conducted, the payment is non-refundable.

07

Contact for Billing & Refund Queries

For any payment-related assistance, please contact: